I am getting a L007 error message in my Jaltest software.

The error L007 appears when there is not any communication between the diagnosis Software and the Jaltest Link device.

• If you are receiving this error message in your Jaltest software you need to follow these steps to try to fix it.

1. Make sure you have the Jaltest link plugged in by USB to the laptop and there are no visible damages in the Jaltest USB port or USB cable and try again.

2. If the problem persists, disconnect Jaltest from the current USB port on the laptop and try a different USB port if possible.

3. If you still have an issue with the Jaltest unit not being recognized try a different USB cable. (Any standard printer cable would work).

4. Make sure you have your Windows updates up to date on your laptop.

• You can access this in the Settings menu, by right-clicking in the Windows icon located at the bottom of the home desktop on your laptop.

5. Make sure you have all updates available downloaded and installed. The Laptop will show you a notification message requiring you to restart the system to install the updates. Please wait for this notification and reboot the laptop.

6. Once you have rebooted the laptop, connect your Jaltest link to the USB port on your computer and try again.

• If you still have issues with the L007 connection error, get in touch with us, we may need to send your Jaltest link to Jaltest Support offices for hardware inspection.
• If you are using a V8 or older version of the Jaltest link, you may also inquire about getting a new V9 Jaltest unit with us.