YES! you will always have Product Support! Jaltest support will help you in those cases where you are unable to use the tool due to a software error, see some examples below:
- Software installations.
- Updates Issues.
- License Corrupt.
- License Renewal
- License Swap.
- L007 error.
- L006 error.
You can reach Jaltest Support at 3059607651 or at customersupport@jaltest.com.
Jaltest also provides Advanced Technical Support (ATS) subscription levels!
Reach out to us at Sales@yourmachinediagnostics.com to hire the one that will fit your needs the best.
ATS Level I (Software Actions Walkthrough)
- Assistance connecting to the vehicle, or to specific systems.
- Guidance locating actions such as calibrations or regens, Parameter Changes, Cylinder Cut-Out in Jaltest.
- Guidance locating technical information in Jaltest.
- Dedicated phone line for ATS Subscribers.
ATS Level II (Repair Support)
- Help running the actions by having the ATS technician on the line.
- Interpretation of technical information for the user.
- Access technical information not yet available in Jaltest.
- Have a Diesel Expert on the line with you to repair your vehicles.
- Remote connection.
- Dedicated phone line for ATS Subscribers.
- Access to 2 tickets for Jaltest Central Services (Paccar Parameter Changes, Cummins Calibrations Revisions, International Body Controller Update).
How can Customer Support remote in my computer?
If you need further help, reach out to us via email at Sales@yourmachinediagnostics.com.