Product Support

In this category our customers will be able to find product information and solutions to their inquiries.

• I just received my Jaltest kit, how do I install it on my laptop?
• What is Expert Mode? How do I generate my code?
• What are the PC requirements in order to install Jaltest?
• How do I update my Jaltest software?
• How can I know if my license is about to expire?
• Can I use the tool after the license expires?
• How can I renew my Jaltest license?
• How can I fix a "Corrupt License" on my unit?
• I need to install the software on a new laptop.
• I need to change the email associated to my Jaltest account.
• How do I set up GRP Enterprise?
• How can Customer Support remote in my computer?
• Will I receive Customer Support help if I buy a Jaltest kit from Your Machine Diagnostics?
• I renewed my license but the software does not reflect the new expiration date or it shows "License Expired".
• How can I solve the most common errors?
• I am getting a L007 error message in my Jaltest software.
• I am getting a 006 error message in my Jaltest software.
• Jaltest software has stopped working or does not get past the loading screen.